Overview

Guides:

• Installation

Platform Overview

Understanding Okendo:

Okendo is a customer-marketing platform built for e-commerce brands, especially those on Shopify, that collects, manages, and showcases customer reviews, loyalty, referrals, quizzes, and surveys. The platform helps merchants turn shoppers into “Superfans” through credible social proof, personalized touch-points, and integrated customer insights.

Key Features:

• Reviews and User-Generated Content: Collect and display high-impact ratings, photo and video reviews, and fully customizable display widgets to build trust and conversion.
• Loyalty and Referral Programs: Reward customers with points, tiers, and referral incentives—integrated within the review and customer-marketing flow.
• Surveys, Quizzes, and Insights: Deploy surveys and quizzes to segment audiences, gather zero-party data and build richer customer profiles.
• Analytics and Reporting: Use built-in dashboards to monitor review volumes, customer sentiment, coupon ROI and program performance across segments.