Missing Consent Values Warning

Seeing a missing consent values warning in the browser dev console? These are the actions to take

Are you seeing this warning message in your browser dev console?

If you are seeing this message you want to take action immediately as your data may not be reaching your destinations and there is a mismatch in your configuration and how your site is passing consent values.

How you resolve this warning depends on your current scenario:


You Have an Active Consent Banner on Your Site

In this scenario, you have an active consent banner on your site. The problem is that default or updated consent values are not being passed to your Google Consent Mode. This could be for a variety of different reasons. Steps to troubleshoot:

  • Review what you have followed in our guide for your recommended consent management provider (CMP). These guides provide instructions on how to enable Google Consent Mode in the CMP, or provide a Google Tag Manager container to import to set defaults.
  • If you followed our guides and are still seeing this error, reach out to your consent management provider for assistance in passing default and updated consent values into Google Consent Mode.

You Do Not Currently Have a consent banner on your site for any regions

In this scenario, you have consent enabled within Elevar and do not have consent enabled on your site. You'll want to disable the consent option within Elevar.

Disable consent mode in your Shopify Source

  • Begin on your Elevar homepage and use the left-hand menu to click on the "My Tracking" tab.
  • Locate and click on the Shopify Source.
    • (See Figure 1)

Step 1 screenshot

Figure 1

Disable Consent Mode:

  • Once in your Shopify Source, navigate to the "Setup Steps" section and click on the "Consent" tab.
  • Navigate to the "Would you like to enable our Google Consent Mode integration?" section and click on the "No" button.
  • After making the desired changes, click on the "Save" button at the bottom of the page.
    • (See Figure 2)

Step 2 screenshotFigure 2

Disable Consent for Each Destination

Access Destination:

  • Begin on your Elevar homepage and use the left-hand menu to click on the "My Tracking" tab.
  • Navigate to your Destinations and click on the first destination card.
    • (See Figure 3)

Step 4 screenshot

Figure 3

Consent Mode:

  • In each destination, navigate to the "Setup Steps" section and click on the "Consent Mode" tab.
  • Navigate to the "Would you like to enable our Google Consent Mode integration?" section and click on the "No" button.
  • After making the desired changes, click on the "Save" button at the bottom of the page.
    • (See Figure 4)

Step 3 screenshot

Figure 4

(Optional) Web Container Setup:

  • If your destination consent mode was already disabled you may skip this step.
  • For each Destination, navigate to the "Setup Steps" section and click on the "Web Container Setup" tab.
    • Follow the instructions for this step to download and import your updated tags into Google Tag Manager.
      • (See Figure 5)

Step 5 screenshotFigure 5

Repeat

  • Repeat Step 2 for each destination you have live!