Overview

Follow this guide to learn how to update the Facebook CAPI Token and update your Elevar settings to reflect the new CAPI token.

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Please make sure that you have full access to the Facebook Events Manager before following the steps below.

How to Generate a New Facebook CAPI Token

Access Facebook Event Manager Settings:

• Begin on your Facebook Events Manager homepage and use the left-hand menu to click on the "Data Sources" tab.
• A list of your stores will appear, locate and click on the desired dataset you would like to generate a new CAPI token for.
• Use the top navigation menu to click on the "Settings" tab.
  • (See Figure 1)

_Figure 1_

Generate Access Token:

• Once in the Facebook Event Manager settings for the desired dataset, navigate to the section of the page titled "Conversions API".
• Locate and click on the "Generate access token" button.
  • (See Figure 2)

_Figure 2_

Copy New Access Token:

• After clicking on the "Generate access token" button, a new CAPI access token will appear.
• Copy this access token.
  • (See Figure 3)

_Figure 3_

How to Update Your CAPI Token in Elevar:

Access Facebook Destination:

• Begin on your Elevar homepage and use the left-hand menu to click on the "My Tracking" tab.
• Navigate to the list of your destinations and click on the Facebook destination.
  • (See Figure 4)

_Figure 4_

Update CAPI Token:

• Once in the Facebook destination, use the box titled "Setup Steps" to click on the "Facebook Settings" tab.
  • Navigate to the section of the page titled "Conversion API" and enter the CAPI access token that you previously generated and copied in Facebook Events Manager.
  • Navigate to the section of the page titled "Facebook API Version" and use the drop-down menu to select the latest version available.
• Once you have entered all of the required information for updating the Facebook CAPI access token, click on the "Save" button located at the bottom of the page.
  • (See Figure 5)

_Figure 5_