Overview

If your Klaviyo Base Snippet is installed via the native app, learn how to remove the Base Snippet when moving the tracking to Google Tag Manager.

If you are launching the Klaviyo Base Snippet and Event Tracking via GTM & Elevar then you must disable the Klaviyo Base Snippet from firing from the native Klaviyo <> Shopify integration.

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The Klaviyo app must always remain installed. Never uninstall the Klaviyo app. Base script, product view, and add to cart events can be moved to GTM.

How to Disable Klaviyo Base Snippet

Customize Shopify Theme:

• Begin on your Shopify homepage.
  • Using the side menu, ensure that you are under the tab labeled "Online Store" and click on the "Themes" tab.
  • Locate and click on the "Customize" button.
    • (Figure 1)

Figure 1

Disable Klaviyo App Embed:

• Once in the Customize settings, use the side menu and click on the "App Embeds" tab.
  • Use the search feature and locate the Klaviyo App Embed.
  • Use the toggle to disable Klaviyo.
• After making the desired changes, be sure to click on the "Save" button in the upper right-hand corner of the page.
  • (Figure 2)

Figure 2