Overview

Outlined below are the most common issues encountered after installing the Elevar app, importing our GTM container, and testing out your GTM container in preview mode.

1. Invalid or Missing Account ID

2. <script> tag must not be included in a <div>

3. GoogleAds tags are empty or null

Invalid or Missing Account ID

The Error: (See Figure 1)

Figure 1

The Solution:

If you are getting this error then there are troubleshooting steps you can take to resolve this issue.

• View your page source code. Search for "GTM" (for mac users: Command + F) to see if any matches. If there are matches, check that there is not any trailing spaces in front of your GTM ID.
  • (See Figure 2)
• If there are, then go into the app settings in the Shopify Admin by clicking on the "Settings" button or gear icon in the lower left-hand corner of the page. Next remove the whitespace and click on the "Save and Update" button.

_Figure 2_

<script> tag must not be included in a <div>: (See Figure 3)

_Figure 3_

The Solution:

If you are getting this error on the thank you page, then you can safely ignore this.

This recommendation comes from Google; however, we are unable to control the