Why is my GA4 Purchase Tag Paused in GTM?

Do you have a GA4 purchase tag in Google Tag Manager (GTM) that is paused? Find out why below...

Is Your GA4 Purchase Tag Paused?

If you are seeing your GA4 - Purchase Tag paused in Google Tag Manager (GTM), this is most likely because you are sending your Purchase event server-side through the Elevar App.

By design your purchase event is sent either client side from the web browser or server-side from the server and not both. Sending the purchase event from both would result in duplicated purchases in GA4.


Confirm How you are Sending Your Events

Locate GA4 Destination:

  • Begin on the homepage of your Elevar App.
    • Using the left-hand menu, click on the tab labeled "My Tracking".
    • Once on the "My Tracking" page, click on the GA4 destination.
      • (See Figure 1)

Step 1 screenshot

Figure 1

Navigate to Event Settings:

  • Once in your GA4 destination, locate the "Setup Steps" box.
    • Click on the tab labeled "Event".
    • (See Figure 2)

Step 2 screenshot

Figure 2

Event Breakdown:

  • Once in the GA4 Events settings, use the drop down button labeled "breakdown".
    • Within this breakdown, locate the line labeled "Purchase".
    • In this example shown you can see the Purchase event is set to be sent server-side.
      • If server-side is selected your GTM tag is expected to be paused.
      • If web is selected then your GTM tag is expected to be active.

Step 3 screenshot

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This is not the same for every destination...

Facebook actually prefers getting one server event and one client event as they will deduplicate the data after it's sent to them. In this case you'll see both available or selected for events in this view

Can I delete the paused Purchase Tag from GTM?

If you have confirmed you are sending your GA4 purchase event server-side you may delete the paused purchase GTM tag if you would prefer.