GDPR gives individuals the right to erasure, which means their personal records must be deleted. If you're using Elevar's Session Enrichment, you have two ways to delete your shopper records from Elevar's storage:
In your Elevar App, navigate to My Tracking > Session Enrichment
Click Data Management
Input the email address or phone number of the shopper > press Delete Records
The phone number must be formatted in the E164 format. Ex: +17177161111
Any records associated to that email or phone number are then deleted from Elevar's storage!
If you use Shopify's Erase Personal Data Feature [Shopify Documentation], Shopify sends your Elevar app a notice to delete records associated with that shopper. Then Elevar will delete records associated with that shopper.
Updated about 1 month ago