Overview

GDPR gives individuals the right to erasure, which means their personal records must be deleted. If you're using Elevar's Session Enrichment, you have two ways to delete your shopper records from Elevar's storage:

• Delete Shopper Data Directly In Elevar
• Delete Shopper Data from Shopify

Delete Shopper Data Directly In Elevar

Access Session Enrichment:

• Begin on your Elevar homepage, and use the left-hand menu to click on the "My Tracking" tab.
• Navigate to the "Sources" section of the page and click on the box titled "Session Enrichment".
  • (See Figure 1)

Figure 1

Session Enrichment Data Management Settings:

• Once in the Session Enrichment settings, ensure that you are on the tab titled "Data Management".
• Navigate to the box titled "Data Management" and use the provided text boxes to enter the email or phone number of the shopper you wish to delete.
• Once you have entered all of the desired data, click on the "Delete Records" button at the bottom of the section to save your changes.
  • (See Figure 2)

Figure 2

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The phone number must be formatted in the E164 format. Ex: +17177161111

Delete Shopper Data in Shopify

• If you use Shopify's Erase Personal Data Feature [Shopify Documentation], Shopify sends your Elevar app a notice to delete records associated with that shopper. Then, Elevar will delete records associated with that shopper.