Overview

Follow this guide to learn how to delete shopper data.

Delete Shopper Data Directly in Elevar

Access Settings:

• Begin on your Elevar homepage and use the left-hand menu to click on the "Settings" tab.
• Navigate to the "Sources" section of the page and click on the box titled "Session Enrichment".
  • (See Figure 1)

Figure 1

Delete Shopper Data Management Settings:

• Once in the settings, use the side navigation to click on the "Data Management" tab
  • Navigate to the box titled "Data Management" and use the provided text box to enter the email or phone number of the shopper you wish to delete.
• Once you have entered all of the required information, click on the "Delete Records" button at the bottom located at of the page to save your changes.
  • (See Figure 2)

Figure 2

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The phone number must be formatted in the E164 format. Ex: +17177161111

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Delete Shopper Data in Shopify:

If you use Shopify's Erase Personal Data Feature [Shopify Documentation], Shopify sends your Elevar app a notice to delete records associated with that shopper. Then, Elevar will delete records associated with that shopper.