Overview

Follow this guide to learn how to delete shopper data from Elevar's Session Enrichment. GDPR gives individuals the right to erasure, which means their personal records must be deleted. If you're using Elevar's Session Enrichment, you can either delete shopper data directly in Elevar or in Shopify.

Delete Shopper Data Directly in Elevar

Access Session Enrichment:

• Begin on your Elevar homepage and use the left-hand menu to click on the "My Tracking" tab.
• Navigate to the "Sources" section of the page and click on the box titled "Session Enrichment".
  • (See Figure 1)

Figure 1

Session Enrichment Data Management Settings:

• Once in the Session Enrichment settings, use the top navigation menu and click on the tab titled "Data Management".
  • Navigate to the box titled "Data Management" and use the provided text box to enter the email or phone number of the shopper you wish to delete.
• Once you have entered all of the required information, click on the "Delete Records" button at the bottom located at of the page to save your changes.
  • (See Figure 2)

Figure 2

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The phone number must be formatted in the E164 format. Ex: +17177161111

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Delete Shopper Data in Shopify:

If you use Shopify's Erase Personal Data Feature [Shopify Documentation], Shopify sends your Elevar app a notice to delete records associated with that shopper. Then, Elevar will delete records associated with that shopper.