Overview

As of November 7th, 2023, Shopify released it's new Thank You and Order Status page checkout extensibility for Shopify Plus Merchants only. [Shopify Changelog]

The value of enabling this setting is you'll be able to utilize Apps that use this feature (e.g. Shopify's new Subscription & Bundle apps) or potentially features within certain apps.

However, if you enable this setting, it will have several impacts on your tracking:

• Any tracking in your checkout.liquid will no longer fire on your Thank You/Order Status pages
• Any tracking in your Order Status Page additional scripts will no longer fire on your Thank You/Order Status pages
• Any apps using Shopify's ScriptTag will no longer work as intended.

I'm on Checkout Extensibility - What does this mean for me?

If you aren't using any compatible apps for the short term, you're good to keep this disabled & leave your tracking as is! To double check that this setting is disabled for your store, make sure your Checkout Settings match the below:

In the future, we'll supply you with an option for tracking via Shopify's Customer Events.

I'm not on Checkout Extensibility - What does this mean for me?

If you're not on Checkout Extensibility and don't plan to upgrade to it - no changes are necessary to your current setup to continue tracking client events on the checkout.

If you're not on Checkout Extensibility and are planning to upgrade to it, you can follow our upgrade guide. You'll want to ensure your setup does not have the Thank You and Order Status option checked to prevent any client side/browser side outages. Your Checkout Extensibility settings should look like this when complete:

In the future, we'll supply you with an option for tracking via Shopify's Customer Events.