Overview

Follow this guide to learn more about common Snapchat error codes that you may encounter and how to troubleshoot these issues.

Common Internal Error Codes:

-1 (Warning):

This code indicates that while the Snapchat destination did not return an error, there was something unusual about the request.

-100 (Timeout):

This error means there was an attempt to send your event to the Snapchat destination, but the destination took too long to respond. As a result, we cannot confirm whether the event was successfully received or processed.

-500 (Unexpected Error):

A -500 error signals that something went wrong, but the root cause is unclear. This could be due to a bug in the code or a network error that led to a canceled request.

Understanding Specific Snapchat Error Codes

Error Code:	Error Code Name:	Details:	Next Steps:
-100		It looks like the Snapchat API wasn't able to receive the event data that Elevar attempted to push. After multiple retries, the event data still wasn't sent.	Check your internet connection, refresh the page, and try again later.
503	SERVICE_UNAVAILABLE	Upstream connect error or disconnect/reset before headers. reset reason: connection timeout.	Ensure that your Snapchat account settings within the Elevar destination settings are accurate. Generate a new Snapchat access token and update the token within the Elevar destination settings. Follow this guide to learn how to locate Snapchat Pixel ID. Follow this guide to learn how to locate and Generate Snapchat Access Token.