Overview

Follow this guide to learn more about common Pinterest error codes that you may encounter and how to troubleshoot these issues.

Common Internal Error Codes:

-1 (Warning):

This code indicates that while the Pinterest destination did not return an error, there was something unusual about the request.

-100 (Timeout):

This error means there was an attempt to send your event to the Pinterest destination, but the destination took too long to respond. As a result, we cannot confirm whether the event was successfully received or processed.

-500 (Unexpected Error):

A -500 error signals that something went wrong, but the root cause is unclear. This could be due to a bug in the code or a network error that led to a canceled request.

Understanding Specific Pinterest Error Codes

Error Code:	Details:	Next Steps:
21	There was an issue on Elevar's end, preventing us from sending this event data. .	If the issue persists, please reach out to our support team at [email protected] .
-100	It looks like the Pinterest API wasn't able to receive the event data that Elevar attempted to push. After multiple retries, the event data still wasn't sent.	Check your internet connection, refresh the page, and try again later.
953	This action could not be processed properly due to some or all data provided being invalid.	Ensure that your Pinterest account settings in the Elevar destination settings are accurate. Generate a new Pinterest access token and update it within the Elevar destination settings. Follow this guide to learn how to locate the Pinterest Tag ID. Follow this guide to learn how to locate Pinterest Ad Account ID. Follow this guide to learn how to locate and Generate Pinterest Access Token.