Overview

If you are launching the ShareASale Server-Side tracking via Elevar then you must delete the Sharesale App from your Shopify Store to remove the native Pixel Tracking

📘

ShareASale does not allow you to separate use of the Catalog vs the Pixel in the app.

You can either use another software for your ShareASale Feed Management like GoDataFeed or continue to use the native app for your ShareASale tracking.

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Uninstalling ShareASale App

Navigate to Settings:

• Begin on the homepage of your the Shopify app.
• Locate and click the "Settings" button or the gear icon located in the lower left-hand corner of the homepage.
  • (See Figure 1)

Figure 1

Access Apps and Sales Channels:

• Once in the settings, use the left-hand menu to click on the "Apps and sales channels" tab.
  • (See Figure 2)

Figure 2

Locate the ShareASale App:

• Within the "Apps and sales channels" section, a list of previously installed apps and channels will appear.
  • Locate the "ShareASale" app within this list.
  • Click on the three dots. An additional drop-down menu will appear, click on the "Uninstall" button.
    • (See Figure 3)

Figure 3

Uninstalling ShareASale

• After locating and clicking on the "Uninstall" button for the desired app, a popup window will appear asking for confirmation.
  • Ensure that you read the risks of uninstalling the sales channel.
  • Locate the final "Uninstall" button located in the lower-right hand corner.
  • Finally, click on the "Uninstall" button located in the lower right-hand corner of the window.
    • (See Figure 4)

Figure 4

(If Applicable) Uninstalling ShareASale Advanced Tracking

• If you have set up the Advanced Tracking section in ShareASale, then be sure to remove the following tracking as well.
• You have Advanced Tracking configured if your ShareASale app looks like this:
  • See Figure 5.1

Figure 5.1

Navigate to Settings:

• Begin on the homepage of your the Shopify app.
• Locate and click the "Settings" button, typically located in the lower left-hand corner of the page.
  • (See Figure 5)

Figure 5

Access Customer Events:

• Once in the settings, use the left-hand menu to click on the "Apps and sales channels".
  • (See Figure 6)

Figure 6

Find ShareASale Advanced Tracking:

• Within the "Customer events" section of the settings, a list of previously installed App Pixels and Custom App Pixels will appear.
  • Locate the Custom Pixel with your ShareASale Advanced Tracking in it. (Search for the custom title, ex. "ShareASale Advanced Tracking" or "ShareASale"). See Figure 7.1 for example of what a Custom Pixel code will look like.
    
    

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Figure 7.1

• Once located, click on the three dots on the right side of the bar.
  • (See Figure 7)

Figure 7

Delete the ShareASale Advanced Tracking:

• After clicking on the three dots, find the "Delete" button from the provided drop-down menu.
  • Click on the "Delete" button.
    • (See Figure 8)

Figure 8

Uninstalling ShareASale Advanced Tracking:

• After locating and clicking on the "Delete" button from the drop-down menu, a popup window will appear asking for confirmation.
• Within this confirmation window, find the final "Delete" button located in the lower-right hand corner.
• Finally, click on this button to confirm the uninstalling of the ShareASale Advanced Tracking.
  • (See Figure 9)

Figure 9

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After completing these steps, the ShareASale app and the advanced tracking will be successfully uninstalled from your platform. If you have any questions or encounter any issues regarding this process you can reach out to our support team for assistance.